We hope this letter finds you and your family in good health.
You may have heard that dental practices can open to routine care from Monday 8 June.
Our practice will be opening soon but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff, equipment and PPE available. It will take some time before services return to what you previously experienced as normal. Please be assured that we are working as hard as we can to make this happen as soon as possible.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our practice will communicate with you beforehand to ask some screening questions. This may be by telephone or email.
- You’ll be asked those same questions again at the beginning of your appointment.
- We have hand sanitiser that we will ask you to use when you enter the practice.
- We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment but we will always try to accommodate you.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
- With the exception of children and patients with carers, patients should come alone
- A distance of at least 2 metres must be observed if another patient is present in the dental practice
- Payment should be made by card where possible
- If you show symptoms following appointment booking, you should contact the practice by phone
- Please do not arrive early to the practice. If necessary, you should wait outside the practice
- Please do not arrive without an appointment
- Patients should come wearing a mask or face covering if possible or be prepared to wear
Looking forward to welcoming you back!
The Dental Team
Visiting the practice
When visiting our practice, you can help to keep the practice team and their patients safe. Please read and respect the guidelines below and follow the new “Patient journey” details.
If you are a vulnerable or shielded patient please be aware that we will do everything possible to make your visit as safe as possible including, for example, scheduling you first thing in the morning before any other patients have been at the practice. However the risk is not zero and the safest thing is to remain at home. The choice to visit the practice is yours and the risks must be balanced with the dental need against the current Coronavirus Alert Level. In many instances it may be more prudent to defer treatment until the alert level has dropped. Please do not hesitate to contact us, should you have any questions.
1 Please do not come to the practice without an appointment
2 Before your coming for your appointment please ensure you have visited the lavatory and are hydrated. Patients should come wearing a mask if possible or be prepared to wear one.
3 With the exception of children and patients with carers, patients should come alone
4 Please avoid bringing lots of things and particularly limit bringing valuables
5 Please do not arrive too early to the practice. If necessary, you should wait outside the practice.
6 A distance of at least 2 metres must be observed if another patient is present in the dental practice
Payment should be made by card where possible
7 If you show symptoms following appointment booking, you should contact the practice by phone